Job Summary

A software development company needs applicants for an opening for a Remote SaaS Product Support Analyst.

Core Responsibilities Include:

• Providing technical guidance including analysis, reproduction, and general troubleshooting
• Analyzing the customer’s business needs and recommending appropriate remediation actions
• Assisting with identifying expected functional behavior of the software product

Qualifications Include:

• Bachelor’s degree in related field (or equivalent work experience may be considered)
• Excellent analytical and logical skills
• Ability to balance multiple priorities or tasks concurrently
• Familiarity and a solid understanding of MS SQL