Job Summary
A software company is searching for a person to fill their position for a Remote SaaS Software Client Success Senior Director in Boston.
Core Responsibilities of this position include:
- Managing the client success team, including client success managers and Help Desk staff
- Overseeing all stages of the client lifecycle
- Defining, implementing, and maintaining processes for the effective operation of the client success department
Qualifications for this position include:
- BA/BS degree in marketing, business administration, or related field
- At least 5+ years of customer success experience, with a strong preference for technology or SaaS company
- Strong management experience including demonstrated team building and leadership
- Proven experience building and optimizing customer success strategies
- Strong empathy for clients and a demonstrated commitment to building trusted relationships with clients
- Deep understanding of value drivers in recurring revenue business models
- Sense of urgency in solving problems and comfortable with a fast-paced, start-up environment
