Job Summary
A distributed spend management platform needs applicants for an opening for a Remote SaaS Software Customer Success Director.
Core Responsibilities Include:
- Coaching the team on strategies for building trusted advisor relationships
- Overseeing customer onboarding, strategic business reviews, success plans, contract renewals
- Designing, implementing and championing new processes that span cross-functional teams
Must meet the following requirements for consideration:
- Three or more years leading customer success, services or support teams
- Prior work experience in a Software as a Service (SaaS) organization
- Background in building and implementing new processes across customer-facing teams
- Experienced with analytics and providing regular reports on key metrics to senior leadership
- Previously carried a retention or expansion revenue quota, and consistently achieved goals
