Job Summary

An education technology company needs applicants for an opening for a Remote SaaS Software Customer Support Advocate.

Must be able to:

• Support customers with their onboarding
• Educate customers by publishing articles
• Address problems as they arise through Zen Desk

Qualifications Include:

• 1-4 years experience with Customer Support at a fast-growth ed tech or SaaS company
• Committed ‘remotie’, happy to trade-off the camaraderie, distractions, and presenteeism of office life
• Excellent self-monitor
• Growth mindset, and you’re comfortable thinking about and discussing your progress
• Expert at building instant rapport with our school partners with an outstanding ability to communicate
• Know how and when to push back firmly and politely on feedback from colleagues