Job Summary

An industrial AI company is filling a position for a Remote SaaS Software Customer Support Specialist.

Individual must be able to fulfill the following responsibilities:

• Follow policies and procedures for creating, scrubbing, updating, escalating, transitioning and closing tickets
• Monitor assigned open tickets, contact customers, and update tickets on a timely basis
• Provide responsive support to clients, either during normal business hours or after normal business hours

Required Skills:

• Direct experience supporting clients as a primary contact or lead using phone and/or email
• Experience troubleshooting complex issues
• Professional and clear communication skills, both written and verbal
• Ability to manage multiple tasks and projects
• Willingness to work well within a team
• Demonstrate initiative, a willingness to learn new skills and the capacity to take on increasingly challenging projects