Remote Safety Customer Success Manager in Boston

Job ID: Available for Members

Location: Massachusetts

Compensation: To Be Discussed

Staff Reviewed: Fri, May 08, 2020

This job expires in 5 days

Job Category: Customer Service, Information Technology

Telecommute Level: Occasionally

Travel Requirements: Some Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

A cloud-based computing software firm is seeking a Remote Safety Customer Success Manager in Boston.

Individual must be able to fulfill the following responsibilities:

  • Own a Customer Success strategy for life-sciences customers
  • Establish relationships and consistent touch points with assigned customer contacts
  • Guide customers on best practices to optimize the consumption of releases

Qualifications Include:

  • 25% travel
  • Bachelor's Degree or equivalent knowledge
  • 5+ years’ experience working with life-sciences companies
  • Demonstrated understanding of drug development processes and technologies
  • Ability to translate between IT and Business stakeholders to ensure business goals are achieved
  • Track record of leading life sciences software implementation projects