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Remote Sales Center Technology Senior Director

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Sat, Oct 24, 2020
Job Category: Business Operations, Customer Service, Healthcare, Management
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

An online network for healthcare and insurance markets has an open position for a Remote Sales Center Technology Senior Director.

Core Responsibilities Include:

  • Working closely with the Sales Center and leadership team to understand business needs and recommend/implement solutions
  • Building and maintaining technology roadmap for the Sales Center
  • Developing technical standards, defining operational processes, creating best practices for Sales Center technology and infrastructure

Applicants must meet the following qualifications:

  • 10+ years of relevant and progressive experience
  • B.S. or higher in Computer Science, computer engineering, or related field
  • Deep understanding of each step of the Software development lifecycle (SDLC)
  • 2+ years of experience working with project management frameworks such as Prince, Scrum, Kanban, PMI, etc.
  • Strong experience as technology lead in a contact center environment
  • Experience with contact center software like Twilio, Amazon Connect, Five9, Genesys PureCloud, AI Chatbots, Automation, Omnichannel

COMPLETE JOB DESCRIPTION

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