Remote Sales Customer Service Representative

Job Summary

Connecting with customers through various communication channels, the full-time Remote Sales Customer Service Representative will manage inquiries, resolve issues, and meet sales objectives while ensuring a positive customer experience.

Key responsibilities

• Field customer inquiries via phone, email, chat, and social media, addressing questions and concerns effectively
• Calmly resolve and de-escalate issues, escalating interactions when necessary
• Track call-related information for auditing and reporting, providing feedback on call issues

Required qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• General knowledge of Windows-based systems and comfort with desktop computer systems