Job Summary
A software company needs applicants for an opening for a Remote Sales Software Tier 2 Product Support Specialist.
Must be able to:
- Diagnose technical issues via email and chat
- Efficiently escalate issues internally
- Monitor diagnostic tools to isolate and resolve system issues
Skills and Requirements Include:
- 2+ years of experience in a technical customer support role
- Complex problem-solving and decision-making skills
- Ability to multitask and prioritize