Remote Sales Software Tier 2 Product Support Specialist

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Nov 03, 2021

This job expires in: 4 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A software company needs applicants for an opening for a Remote Sales Software Tier 2 Product Support Specialist.

Must be able to:

  • Diagnose technical issues via email and chat
  • Efficiently escalate issues internally
  • Monitor diagnostic tools to isolate and resolve system issues

Skills and Requirements Include:

  • 2+ years of experience in a technical customer support role
  • Complex problem-solving and decision-making skills
  • Ability to multitask and prioritize

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