Job Summary

A non-profit network of travel service providers serving the U.S. and Canada has an open position for a Remote Sales Support Analyst II in Dearborn.

Core Responsibilities of this position include:

• Assisting field sales management in the facilitation/resolution of problems, providing business line analysis and supporting data needs
• Providing reports to field/regional management and develops and maintains an electronic repository of agent information
• Supporting and leading projects with technical components and acts as a technical resource for systems changes including developing business requirements and testing

Qualifications Include:

• College level coursework in Business, Systems or related field
• Experience in identifying, researching and resolving business and service related problems
• Familiarity with Software applications (e.g. Excel, Access, Word, PeopleSoft, Callidus)
• Ability to organize, plan, control and schedule projects
• Ability to analyze statistical data
• Ability to provide training to sales management and agents regarding rules and business procedures and responds to agent and management inquires