Job Summary
A travel planning and arrangement company is in need of a Remote Salesforce Support Analyst Level 2.
Must be able to:
- Resolve level 2 support cases for corporate users in all markets
- Fulfil and resolve user support requests within a global case SLA
- Manage global case queues to ensure adequate support coverage and handling of support cases
Skills and Requirements Include:
- Ability to ensure design meets user and business needs
- Ability to build requirements where Salesforce.com configuration is required
- Ability to develop a plan for continuous personal development
