Job Summary

The SBA Processing Officer is responsible for all functions of processing and closing SBA Loan in compliance and adherence with SBA SOP, state and federal laws and regulations, as well as Bank lending policies and procedures; Review and understand Entity Documentation, Purchase Sale Agreements, Title Commitments and Prelims. Prepare Loan Documents in compliance and adherence with SBA SOP, state and federal laws and regulations, as well as Bank lending policies and procedures; Work closely with underwriters, brokers and customers. Assumes responsibility for various department functions as necessary or in the absences of staff members. Promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Some direct customer contact and cross-training for other positions within the SBA Department is to be expected.

ESSENTIAL DUTIES
1. Upholds, at all times, the Bank's Core Values of: Integrity, Respect, Positive Attitude, Empowerment, Professionalism, and Excellence.
2. Delivers on the Bank's tagline of Your Best Banking Experience - Ever! by reinforcing the application of superior customer service through own example along with appropriate follow through with involved customers and employees.
3. Process and prepare SBA loan files for closing and funding.
4. Prepare and order all reports and forms required by SBA SOP to close and fund loan.
5. Review and understand Entity Documentation, Purchase Sale Agreements, Title Commitments, Prelims.
6. Assists Loan Officers, lending support staff, and other Bank personnel in resolving inquiries or issues relating to loan servicing. Processes, solves and answers customer transactions, problems or inquiries. Answers telephones, answers questions and directs callers to proper Bank personnel.
7. Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees.
8. Responds to inquiries or refers inquiries to the appropriate department or person, and exhibits the necessary follow through with customers and/or staff involved.
9. Assumes responsibility for special projects; gathers data and prepares reports for Senior Management, audits and other personnel. Processes, solves and answers complex customer transactions, problems or inquiries. Answers telephones, answers questions and directs callers to proper Bank personnel.
10. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
11. Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
12. Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations; adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
13. Develops and maintains a working knowledge of banking laws and SBA regulations by reading various publications and circulars; attends seminars and meetings with peers.
14. Completes administrative tasks correctly and on time; supports the Bank's goals and values; benefits the Bank through outside activities.
15. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.

SECONDARY DUTIES
The position of SBA Processing Officer performs duties specific to the position and other functions as assigned.

SUPERVISORY RESPONSIBILITY
The position of SBA Processing Officer is not responsible for the supervision of any employee(s).

ENVIRONMENT AND PHYSICAL ACTIVITY
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This position requires manual dexterity, the ability to speak, read and write in the English language, listen, lift (up to 20 pounds), bending, stooping or standing as needed.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS
This position requires the ability to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.

MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
Bachelor's degree (BA) or equivalent from an acceptable 4 YEAR college or university; or at least 5 YEARS of BANKING experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a financial analyzing or credit review background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
Basic knowledge of title policies and related loan regulations such as RESPA, HMDA and other Bank lending policies on loans to directors.
Basic knowledge of branch operation procedures, Bank products and services and have the ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
Excellent organizational and time management skills with basic skills in computer terminal and personal computer operation; host computer system; word processing, spreadsheet and specialty software programs with intermediate typing skills to meet production needs of the position.
Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees.
Ability to deal with complex problems involving multiple facets and variables in non-standardized situations and work with minimal supervision while performing duties.
Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

Management reserves the right to change this job description at any time according to business needs.