Remote Scheduling and Intra Day Lead in Raleigh

Location: North Carolina

Compensation: To Be Discussed

Staff Reviewed: Tue, Feb 16, 2021

This job expires in: 14 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Staffing Agency

Career Level: Experienced

Education Level: Bachelors

Job Summary

A healthcare and business solutions company is seeking a Remote Scheduling and Intra Day Lead in Raleigh.

Core Responsibilities of this position include:

  • Identifying strategies to implement workforce management practices
  • Monitoring real-time adherence to schedules for call center agents
  • Evaluating daily staffing needs based on unplanned events

Qualifications Include:

  • 2-3 years customer service experience
  • 2+ years working with Workforce Management teams or processes in a Contact Center
  • Industry understanding (e.g. best practices)
  • Data Management / Analytical skills

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