Remote Scheduling Specialist

Job Summary

A company is looking for a Shared Services Scheduling Specialist to assist with scheduling medical appointments and coordinating transportation for participants.

Key Responsibilities

• Schedule and confirm medical appointments for participants and manage visit verifications
• Document all interactions and updates in participants' charts and ensure accurate information is maintained
• Communicate effectively with participants regarding appointments and resolve any inquiries or grievances

Required Qualifications

• Associate degree preferred or equivalent relevant experience in a call center setting
• 1-2 years of experience in customer service, quality, or auditing
• Bilingual in Spanish, Russian, Chinese, Bengali, or Korean preferred
• Able to pass a typing test with a minimum of 45 WPM
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)