Remote Scheduling Specialist

Job Summary

Assisting with scheduling medical appointments and coordinating transportation, the full-time Remote Scheduling Specialist will manage in-house and external physician appointments, handle customer service issues, and ensure accurate documentation for participants.

Key responsibilities

• Schedule specialty and medical appointments for participants, including verification calls and rescheduling as needed
• Document all interactions and updates in participants' charts, ensuring accurate information is maintained
• Communicate effectively with participants to relay appointment information and address any inquiries or grievances

Required qualifications

• Associate degree preferred or equivalent relevant experience in a call center environment
• 1-2 years of experience in customer service, quality, or auditing roles
• Bilingual in Spanish and English
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
• Able to pass a typing test with a minimum of 40 WPM