Remote Scheduling Specialist

Job Summary

Providing essential outreach and support, the full-time Remote Scheduling Specialist will assist eligible members in navigating healthcare programs and scheduling appointments, ensuring they receive the care they need while working remotely.

Key responsibilities

• Serve as a subject matter expert on clinical programs, guiding members through scheduling and eligibility
• Conduct member outreach and manage inbound calls, accommodating communication preferences
• Collaborate with various departments to enhance the member experience and facilitate access to services

Required qualifications

• Minimum 1 year of call center experience in Medicare Advantage or HMO settings
• High School Diploma or GED required; college courses preferred
• Strong computer skills with a typing speed of 40+ words per minute
• Ability to communicate effectively and maintain constructive relationships with diverse members
• Availability to work full-time and overtime during peak enrollment periods