Remote Scheduling Supervisor

Job Summary

A company is looking for a Remote-Scheduling Specialist Supervisor.

Key Responsibilities

• Supervise a team of Specialists in a high-volume outbound contact center
• Drive daily production to meet scheduling targets and ensure appointment attendance
• Monitor performance metrics and provide coaching to enhance team effectiveness

Required Qualifications

• 4+ years of call center experience in a compliance-driven industry
• Minimum 2+ years in a supervisory or team lead role
• Experience managing outbound performance metrics and motivating teams
• High School Diploma or GED required; Associate's Degree preferred
• Experience with ACD systems, CRM platforms, and scheduling tools preferred