Remote Seasonal Customer Service Representative

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Sep 24, 2020

This job expires in 0 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Job Summary

A customer service outsourcing firm has an open position for a Remote Seasonal Customer Service Representative.

Individual must be able to fulfill the following responsibilities:

  • Provide product information and general customer service resolutions on behalf of our client
  • Assist customers via phone, email, chat, SMS and social
  • Meet our client's average handle time targets, quality standards, productivity metrics, and adhere to policies and procedures

Position Requirements Include:

  • Home-office environment: internet access, USB headset, router, modem, webcam and a computer system meeting organizational policies and maintenance requirements
  • Ability to work weekend and holiday hours
  • High school diploma or equivalent
  • 6 or more months experience sales with consumer products brands, and with tier one troubleshooting
  • 2 or more years related customer service experience
  • Able to work at a desk/computer for 95% of each scheduled shift