Job Summary

A customer service outsourcing firm has an open position for a Remote Seasonal Customer Service Representative.

Individual must be able to fulfill the following responsibilities:

• Provide product information and general customer service resolutions on behalf of our client
• Assist customers via phone, email, chat, SMS and social
• Meet our client's average handle time targets, quality standards, productivity metrics, and adhere to policies and procedures

Position Requirements Include:

• Home-office environment: internet access, USB headset, router, modem, webcam and a computer system meeting organizational policies and maintenance requirements
• Ability to work weekend and holiday hours
• High school diploma or equivalent
• 6 or more months experience sales with consumer products brands, and with tier one troubleshooting
• 2 or more years related customer service experience
• Able to work at a desk/computer for 95% of each scheduled shift