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Remote Second Level Technical Support Engineer

Job is Expired
Location: Eastern Time
Compensation: To Be Discussed
Staff Reviewed: Fri, Jan 17, 2020
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

An IT company has a current position open for a Remote Second Level Technical Support Engineer.

Core Responsibilities Include:

  • Assisting remotely with service calls for incident specific activities
  • Providing remote 2nd level phone support to onsite field technicians
  • Troubleshooting by running basic diagnostics and basic module replacement

Must meet the following requirements for consideration:

  • CompTIA A+ certification, specific additional vendor or manufacturers' certifications as required
  • Advanced knowledge of retail store technical support
  • High school diploma or GED required
  • Ability to troubleshoot and repair software and hardware issues

COMPLETE JOB DESCRIPTION

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