Job Summary
A technology-based solutions provider is filling a position for a Remote Second Shift Bilingual Spanish Product Support Specialist.
Core Responsibilities Include:
- Provide product support by assisting customers with simple to moderately complex questions and problems
- Troubleshoot issues to resolution and directly answer user questions
- Route issues the Product Support Specialist is unable to resolve to the appropriate person or team for timely resolution
Skills and Requirements Include:
- High school diploma
- Expert fluency in both Spanish and English
- Proven strong technical aptitude and learning agility
- 1-3 years previous experience in a client service or product support environment
- Ability to respond to service requests via all channels including phone, email, chat and the web community
- Ability to assist customers in the setup and configuration of projects and features within company products
