Job Summary

A professional services provider has a current position open for a Remote Security Training Platform Customer Success Manager in Cleveland.

Core Responsibilities Include:

• Forging relationships with new customers and understanding their objectives
• Managing the steps of the onboarding process
• Coordinating with technical support for technically complex questions

Required Skills:

• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Microsoft Excel and Word
• Experience with web Browsers (Chrome, Internet Explorer, etc)
• Superior Customer Service skills
• Ability to build a rapport through phone calls and email
• Must be able to work with minimal supervision