Remote Security Training Platform Customer Success Manager in Cleveland

Location: Ohio

Compensation: To Be Discussed

Staff Reviewed: Fri, Apr 30, 2021

This job expires in: 17 days

Job Category: Account Management

Remote Level: 100% Remote

Employer Type: Employer

Education Level: Some College

Job Summary

A professional services provider has a current position open for a Remote Security Training Platform Customer Success Manager in Cleveland.

Core Responsibilities Include:

  • Forging relationships with new customers and understanding their objectives
  • Managing the steps of the onboarding process
  • Coordinating with technical support for technically complex questions

Required Skills:

  • Familiarity with standard concepts, practices and procedures within the IT Security Field
  • Experience with Microsoft Excel and Word
  • Experience with web Browsers (Chrome, Internet Explorer, etc)
  • Superior Customer Service skills
  • Ability to build a rapport through phone calls and email
  • Must be able to work with minimal supervision

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