Remote Senior Application Support Engineer

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Jan 28, 2021

This job expires in: 4 days

Job Category: Information Technology

Remote Level: Partially Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A software development company is seeking a Remote Senior Application Support Engineer.

Candidates will be responsible for the following:

  • Accurately resolving cases of moderate to high complexity
  • Writing thorough and detailed case documentation
  • Participating in after-hours weekend deployments

Applicants must meet the following qualifications:

  • Ability to travel less than 5% to other offices for training and team meetings
  • Bachelor's Degree in Computer Science or related field
  • 3+ years providing technical software support for a B2B software company
  • Familiarity with the Agile software development lifecycle
  • Experience with a commercial customer incident tracking or CRM system
  • Experience using a software defect tracking system such as JIRA

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