Job Summary
A software development company is seeking a Remote Senior Application Support Engineer.
Candidates will be responsible for the following:
- Accurately resolving cases of moderate to high complexity
- Writing thorough and detailed case documentation
- Participating in after-hours weekend deployments
Applicants must meet the following qualifications:
- Ability to travel less than 5% to other offices for training and team meetings
- Bachelor's Degree in Computer Science or related field
- 3+ years providing technical software support for a B2B software company
- Familiarity with the Agile software development lifecycle
- Experience with a commercial customer incident tracking or CRM system
- Experience using a software defect tracking system such as JIRA
