Job Summary
A contact center is searching for a person to fill their position for a Remote Senior Business Analyst.
Individual must be able to fulfill the following responsibilities:
- Perform analyses of the business goals, objectives, and needs of the general business environment
- Perform research and analysis to support business operations and presents findings to manager or project leader
- Identify and implement best practices and suggest how to improve current practices
Must meet the following requirements for consideration:
- Bachelor's degree in Business Administration, Finance, Computer Science, Information Systems
- Knowledge of the business goals, objectives and business operations
- Knowledge of workers compensation industry
- Proficiency in standard office software, such as MS Office, Visio, MS Access, etc
- Proficiency in industry-standard process methodologies (e.g., Six Sigma, LEAN, ISO, CMM, etc.)
- Excellent verbal and written communication skills to audiences of various levels in the organization
