Job Summary
A staffing agency is in need of a Remote Senior Cisco UCCE Engineer.
Must be able to:
- Develop and write necessary Cisco CVP IVR applications
- Design, implement, and troubleshoot Cisco UCCE
- Implement (build) a variety of voice patterns
Applicants must meet the following qualifications:
- 6-8 years’ experience administering, engineering, troubleshooting CISCO UCCE
- Strong knowledge of Java, XML, WSDL, SQL, API, Python, etc
- Experience in deploying CISCO IDS, SSO, web chat, email, and other products
- Experience in engineering, deploying, and supporting UCCE version 11.x
- Knowledge of other contact center platforms and VOIP protocols
- Firm understanding of CUCM call routing, device pools, and partition management