Job Summary

A legal services company is in need of a Remote Senior Client Support Analyst.

Must be able to:

• Help solve customer workflow and custom requests, and translate the requests into execution
• Develop and maintain Custom Processes and Technical Support workflows and documentation
• Apply advanced, strategic approaches to assist clients with complex eDiscovery management challenges

Qualifications Include:

• Able to work from Monday to Friday; 10am to 7pm PST.
• Bachelor's Degree or equivalent experience.
• 5 to 8 yrs of progressive experience with Nuix, eCapture, or Relativity
• Advanced MS Access as well as SQL proficiency
• Strong Microsoft Office skills (especially Access, Excel and Outlook)
• Track record of bringing critical thinking to technology and processes