Remote Senior Client Support Analyst

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Sat, Nov 21, 2020

This job expires in 24 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A legal services company is in need of a Remote Senior Client Support Analyst.

Must be able to:

  • Help solve customer workflow and custom requests, and translate the requests into execution
  • Develop and maintain Custom Processes and Technical Support workflows and documentation
  • Apply advanced, strategic approaches to assist clients with complex eDiscovery management challenges

Qualifications Include:

  • Able to work from Monday to Friday; 10am to 7pm PST.
  • Bachelor's Degree or equivalent experience.
  • 5 to 8 yrs of progressive experience with Nuix, eCapture, or Relativity
  • Advanced MS Access as well as SQL proficiency
  • Strong Microsoft Office skills (especially Access, Excel and Outlook)
  • Track record of bringing critical thinking to technology and processes