Job Summary
A software company needs applicants for an opening for a Remote Senior Cloud Security Software Customer Success Manager.
Core Responsibilities of this position include:
- Owning the ongoing customer engagement to ensure optimal usage.
- Helping customers in the moment
- Monitoring and driving key performance metrics
Position Requirements Include:
- 7 years experience in technical account management & product and adoption focused customer success
- Experience with software solutions in the application, cloud and security domains
- Demonstrable results working as a trusted advisor to drive business value
- Experience with contract development, negotiation and execution
- Strong project management skills
- Experience handling customer escalations and managing customer expectations
