Remote Senior Cloud Security Software Customer Success Manager

Location: East Coast

Compensation: To Be Discussed

Staff Reviewed: Thu, Nov 11, 2021

This job expires in: 4 days

Job Category: Account Management

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A software company needs applicants for an opening for a Remote Senior Cloud Security Software Customer Success Manager.

Core Responsibilities of this position include:

  • Owning the ongoing customer engagement to ensure optimal usage.
  • Helping customers in the moment
  • Monitoring and driving key performance metrics

Position Requirements Include:

  • 7 years experience in technical account management & product and adoption focused customer success
  • Experience with software solutions in the application, cloud and security domains
  • Demonstrable results working as a trusted advisor to drive business value
  • Experience with contract development, negotiation and execution
  • Strong project management skills
  • Experience handling customer escalations and managing customer expectations

COMPLETE JOB DESCRIPTION

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