Job Summary

A software company that has developed a cloud-based data warehouse platform has a current position open for a Remote Senior Cloud Support Engineer.

Candidates will be responsible for the following:

• Providing technical guidance and advice to customers in addressing their product usage and issue needs
• Acting as the voice of the customer for Company’s product and engineering teams for product feedback and improvements
• Submitting well-documented bug and feature requests arising from customer submitted requests

Required Skills:

• Ability to participate in weekend on-call support rotation
• B.S. or M.S degree in CS, MIS or equivalent discipline
• 6+ years experience in a Technical Support or similar function
• Experience writing, troubleshooting, and debugging advanced SQL queries
• Ability to understand basic query profiles and execution plans
• Knowledge of SQL data types and functions
• Good understanding of Amazon AWS and/or Microsoft Azure ecosystems