Remote Senior Cloud Support Engineer

Location: Florida

Compensation: To Be Discussed

Staff Reviewed: Sun, Oct 18, 2020

This job expires in 17 days

Job Category: Information Technology

Education Level: Bachelors

Job Summary

A software company that has developed a cloud-based data warehouse platform has a current position open for a Remote Senior Cloud Support Engineer.

Candidates will be responsible for the following:

  • Providing technical guidance and advice to customers in addressing their product usage and issue needs
  • Acting as the voice of the customer for Company’s product and engineering teams for product feedback and improvements
  • Submitting well-documented bug and feature requests arising from customer submitted requests

Required Skills:

  • Ability to participate in weekend on-call support rotation
  • B.S. or M.S degree in CS, MIS or equivalent discipline
  • 6+ years experience in a Technical Support or similar function
  • Experience writing, troubleshooting, and debugging advanced SQL queries
  • Ability to understand basic query profiles and execution plans
  • Knowledge of SQL data types and functions
  • Good understanding of Amazon AWS and/or Microsoft Azure ecosystems