Job Summary

A software solutions company is filling a position for a Remote Senior Customer Care Analyst.

Core Responsibilities Include:

• Providing quality accounting software support to clients
• Working in a team environment and providing support to customers via phone, email, chat and the internet
• Assessing the nature of customer problems and resolving most support issues

Qualifications Include:

• Customer service and/or software support
• Experience with support of accounting software is required
• Successful background and experience working in a team environment
• Proficiency with Microsoft Office applications
• Ability to multi-task in a fast-paced environment