Job Summary
An information technology services company needs applicants for an opening for a Remote Senior Customer Escalations Champion.
Must be able to:
- File and supplement technical issues based on problems detected in escalations
- Respond to developers in the help queue, maintaining 24 hour response guideline
- Participate in the documentation of technical concepts or Escalations wor
Position Requirements Include:
- Travel 5% - 10% for company retreats which rotate to various cities throughout North America
- You’ve spent 5+ years in technical customer support roles
- You may not code every day, but you’re well-versed in Javascript and Python, as well as SQL
- You have significant experience with APIs and webhooks
- You have strong familiarity with HTTP status codes and ability to use them to guide troubleshooting
- You quickly construct an effective query, efficiently detect an outage
