Job Summary

A clothing and accessories rental company is in need of a Remote Senior Customer Experience Director.

Core Responsibilities Include:

• Defining metrics & performance standards to measure and track team against
• Owning all components of labor planning
• Providing leadership to the Customer Experience team by defining team goals, objectives, priorities, and culture

Required Skills:

• At least 10+ years of experience running a scaled operation for hundred of hourly associates
• Ability to develop aggressive goals and achieve results
• Passion for customer service and drive to create lasting experiences that are beyond customer expectation
• Experience creating new processes and executing in a constantly changing environment
• Ability to work cross-functionally to report customer feedback on product and internal tools and present recommendations
• Strong analytical skills