Remote Senior Customer Experience Manager

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Tue, Jan 11, 2022

Job Summary

A technology company is seeking a Remote Senior Customer Experience Manager.

Individual must be able to fulfill the following responsibilities:

  • Facilitate a cadence of scheduled and ad hoc status meetings
  • Drive customer retention strategy
  • Serve as a point of escalation

Qualifications Include:

  • Account management experience
  • Experience with successfully managing contract renewals that drive monthly recurring revenue
  • Demonstrated ability to develop strong working relationships at both executive and staff levels
  • Strong time management skills and attention to detail
  • Strong background with Oracle solutions, such as Oracle EBS, JD Edwards, ERP Cloud
  • Experience with Customer Relationship Management (CRM) software

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