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Remote Senior Customer Service Quality Analyst

Job is Expired
Location: Nationwide
Compensation: Hourly
Staff Reviewed: Wed, Jun 16, 2021
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Some College

Job Summary

A health insurance company is seeking a Remote Senior Customer Service Quality Analyst.

Candidates will be responsible for the following:

  • Performing Quality audits and analyzing results to determine process improvement opportunities
  • Analyzing current customer service processes and identifying gaps or defects to improve overall effectiveness
  • Defining process improvements to meet current and future customer service needs/standards

Applicants must meet the following qualifications:

  • High School Diploma / GED or higher
  • 2+ years of healthcare related experience  
  • 2+ years of customer service call center experience
  • Working knowledge of medical benefits
  • Experience with Microsoft Excel, Microsoft PowerPoint, Microsoft Word and Microsoft Outlook
  • Dedicated work area established that is separated from other living areas and provides information privacy

COMPLETE JOB DESCRIPTION

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