Remote Senior Customer Success Analyst

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Jul 15, 2021

This job expires in: 18 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A technology company is seeking a Remote Senior Customer Success Analyst.

Core Responsibilities Include:

  • Acting as a trusted advisor for a given set of customers
  • Ensuring customer is aware of training, support, video tutorials, forums, and other resources available to them online
  • Providing customers information about upgrades, patches, and other technical information

Skills and Requirements Include:

  • 4-6 years’ experience in customer success, renewals, inside sales, support, or similar role
  • Experience building and maintaining relationships while working to mitigate churn and drive engagement and renewals
  • Ability to effectively manage customer and staff relationships, promptly respond to queries, ensure promises are kept and manage expectations
  • Experience in managing projects, coordinating with team members, developing plans, and setting deadlines
  • Exceptional communication skills, highly organized, collaborative, and detail oriented

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