Job Summary

A telecommunications company has an open position for a Remote Senior Customer Success Consultant.

Individual must be able to fulfill the following responsibilities:

• Collaborate with cross-functional teams to create the best customer journey and overall experience
• Utilize analytics to create issue-to-solution reactive and predictive model for customer journey
• Drive process improvement initiatives within each functional area tied to delivery of client solution

Required Skills:

• College degree and 8 years professional level experience
• Previous sales / sales support and customer success experience required
• Demonstrated fluency in Microsoft Office products
• General knowledge of the Telecommunication or IT industry and leading products