Remote Senior Customer Success Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Oct 22, 2020

Job Category: Account Management

Remote Level: Partially Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A software development company has a current position open for a Remote Senior Customer Success Manager.

Candidates will be responsible for the following:

  • Collaborate with Sales and Business Development teams to optimize the handover process, as well as the expectations set for the customer
  • Develop and maintain a deep understanding of Typeform functionality, use cases and technology partners
  • Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product

Applicants must meet the following qualifications:

  • + 5 years of relevant work experience in Customer Success in the SaaS industry
  • Perfect written and spoken English
  • Track record building long-term relationships and partnering with a range of customers from individual business owners to C-level executives
  • A passion for delivering the highest level of service and driving value for a portfolio of customers