Job Summary

An information technology services company is searching for a person to fill their position for a Remote Senior Customer Success Manager.

Core Responsibilities of this position include:

• Independently managing 100+ accounts in a low touch high automation environment
• Proactively monitoring and addressing customer success issues and opportunities
• Working collaboratively cross-functionally to share customer insights that inform additional product and marketing opportunities

Required Skills:

• Experienced Customer Success Manager working with a SaaS product
• 5+ years of experience in SaaS or Tech industry
• 3+ years of experience as a Customer Success, Account Management, Sales Engineering or another client-facing role for a SaaS product
• An excellent written and verbal communicator
• Passionate about apps and APIs