Job Summary
A technology company is searching for a person to fill their position for a Remote Senior Customer Success Manager.
Candidates will be responsible for the following:
- Design an onboarding flow & execute operational work like managing dozens of customer requests with product & engineering
- Collaborate with Engineering and Product to communicate product changes and demo new features with users
- Own retention and drive renewals
Qualifications for this position include:
- 5-7 years of work experience, with at least 4+ years in a Customer Success role at a B2B SaaS company or in a client-services industry
- You are a process machine with a track record of rigorous organization, process execution, and follow-through
- You are an exceptional writer and communicator, with an ability to explain complex concepts in clear, easy-to-understand language
- You excel at being the voice for the customer and have a true dedication to customer success and happiness
