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Remote Senior Customer Success Manager

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, Jan 11, 2022
Job Category: Account Management
Employer Type: Employer
Career Level: Experienced

Job Summary

A software development company is seeking a Remote Senior Customer Success Manager.

Core Responsibilities Include:

  • Building & leading high performing Customer Success team that embodies a WE-vs-ME mindset & lives the company's values
  • Owning your portfolio by being accountable for portfolio usage and ARR retention and health
  • Driving continuous improvement through updating internal processes and implementing best practices

Skills and Requirements Include:

  • 4+ years of experience leading Enterprise/Strategic Customer Success team to achieve operational & financial KPIs and CSAT/NPS
  • 5+ years experience in Customer Success Manager role managing multi-million dollar book of business
  • An owner's mindset and are ready to lead your portfolio and team to success
  • Experience using Salesforce to manage renewals and forecasting; you must be able to build reporting and dashboards

COMPLETE JOB DESCRIPTION

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