Remote Senior Customer Success Manager

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Mon, May 02, 2022

Job Summary

A software development company is seeking a Remote Senior Customer Success Manager.

Individual must be able to fulfill the following responsibilities:

  • Help your portfolio achieve a return on their investment and meet their ongoing goals
  • Help create a strategy on how to drive success on a portfolio that leverages both hardware and software
  • Help customers rapidly and accurately resolve any issues they may have when using our product

Qualifications Include:

  • 3-5+ years of experience working with Enterprise SaaS
  • Strong understanding of software that is enabled by hardware
  • Experience working with hardware as a Customer Success Manager
  • Experience managing a high-value customer portfolio and have had very low churn
  • Proven churn reduction tactics that you have employed on your previous customer portfolios
  • You are a tireless investigator. When an issue arises, you own it until resolution.

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