Job Summary
A social media marketing agency is filling a position for a Remote Senior Customer Success Manager in Atlanta.
Core Responsibilities Include:
- Developing strong customer relationships and serve in the role of trusted advisor
- Maintaining and growing monthly recurring revenue for our most valued customer
- Analyzing lifecycle metrics and provide leadership and/or execution of onboarding
Applicants must meet the following qualifications:
- Experience in SaaS, Social Media Management and enterprise software
- Possess that rare blend of technical and sales acumen wrapped in a strong customer-centric mentality
- Driven by personal, team and company achievement with a commitment to excellence
- 5+ yrs. direct and verifiable enterprise-level customer success experience
- Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness
- Proven track record of success with a verifiable history of exceeding sales and customer success goals
