Job Summary
A data technology and marketing firm has an open position for a Remote Senior Customer Success Operations Manager.
Candidates will be responsible for the following:
- Tracking key data and maintain our reporting processes (spanning all key sales pipeline, productivity metrics, and forecasting)
- Creating and maintaining reports and dashboards for customer success/customer support teams
- Managing the case queue and triaging/executing day to day cases in the Salesforce & Zendesk queue and Identify scalable optimizations within our current Zendesk instance
Applicants must meet the following qualifications:
- Bachelor's Degree in Business Administration or Finance or equivalent experience
- 3-5 years of relevant work experience, with at least 2+ years of Operations experience preferably at a SaaS company
- Salesforce Administrator Certification (ADM 201) or equivalent experience with ability to design and implement an excellent Salesforce solution to solve an observed problem
- Experience with Einstein Analytics, Salesforce CPQ and Zendesk is a plus
- Business savvy; deep understanding of finance, operations, product, marketing and how these functions relate to and impact sales
- Strategic thinker; able to operate as a leader and influence go to market strategy, then convert into a tactical plan and execute on that plan
