Remote Senior Customer Support Specialist II

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Apr 06, 2021

This job expires in: 19 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

An accounting company is filling a position for a Remote Senior Customer Support Specialist II .

Core Responsibilities Include:

  • Maintaining, updating and prioritizing cases daily to meet published customer service level objectives
  • Supporting training and onboarding of current and new team members
  • Logging cases with accurate information to provide a full record of each issues and resolution

Applicants must meet the following qualifications:

  • Bachelor's degree in Business Administration, Accounting, Management Information System
  • 4+ years in a position in the accounting or finance field with exposure to multiple ERP systems
  • Experience with ERP / SaaS and CRM software is required including at least 1 year of Sage Intacct produce knowledge
  • Strong analytical and problem-solving skills
  • Strong organizational skills with the ability to multi-task in a fast-paced environment with evolving priorities
  • Highly enthusiastic, positive-minded, customer focused, service-orientated

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