Job Summary
A software development company is filling a position for a Remote Senior Customer Support Technology Engineering Manager.
Core Responsibilities Include:
- Building intelligent self-service support systems, analytics, and smart tools
- Influencing the direction of our platform/products
- Looking after the individuals reporting to you
Qualifications for this position include:
- 5+ years of personnel management, including leading multiple development teams
- Real world Agile software development experience
- A track record of strong execution and delivering results
- Strong communication skills (technical, non-technical audiences and senior leadership)
- Ability to drive technical excellence, pushing innovation, quality, and operational excellence
- 10+ years experience managing and leading large scale and complex software systems in a mixed IaaS, PaaS and SasS environment