Remote Senior Development Escalation Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Jul 07, 2021

This job expires in: 11 days

Job Category: Management

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A software development company has an open position for a Remote Senior Development Escalation Manager.

Core Responsibilities of this position include:

  • Managing multiple assigned customers
  • Taking the lead in acting upon process change ideas, Influence others towards action and change
  • Conducting C-Level communications and be able to manage conversations with internal Ultimate Software Executives

Skills and Requirements Include:

  • Proven track record of working collaboratively to improve the customer’s experience
  • Ability to effectively operate with high energy and flexibility in a fast-paced, constantly-evolving team environment
  • Minimum of 5 years’ experience in providing complex SaaS Customer Support, management, and/or supervision
  • Ability to develop collaborative relationships with customers, partners, and developers across the business at all levels
  • Demonstrate strong interpersonal and communication skills while working with diverse audiences
  • Ability to navigate complexity and create collaborative, cross-functional solutions

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