Remote Senior Enterprise Support Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Jun 09, 2021

This job expires in: 16 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

An analytics solutions software company is filling a position for a Remote Senior Enterprise Support Manager .

Candidates will be responsible for the following:

  • Increasing customer satisfaction through regular meetings to understand business needs, build value roadmaps based on these needs
  • Monitoring customer health by tracking product usage and customer satisfaction
  • Acting as a customer advocate, driving cross-functional teams across Development, Product Management, Professional Services, Sales, Marketing and Customer Support

Position Requirements Include:

  • Previous experience with Windows and Linux infrastructure environments
  • Track record of working with enterprise level customers
  • Ability to make complex ideas simple and understandable
  • Minimum 4+ years of customer facing experience in a services role, preferably with a SaaS company.
  • Strong leadership skills which inspire confidence with the customer (internal and external)
  • highly motivated and visible to customers through regular meetings and calls

COMPLETE JOB DESCRIPTION

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