Job Summary
A health insurance company has an open position for a Remote Senior Experience Strategy and Transformation Professional.
Core Responsibilities of this position include:
- Leading transformations and experience improvement development
- Managing call routing rules in an Avaya environment
- Making decisions on moderately complex to complex issues
Applicants must meet the following qualifications:
- 3 years of related experience, specifically with telephony and IVR routing management
- Creativity and brand design knowledge/experience
- Exceptional oral and written communication skills
- Proficient in Microsoft Office Suite
- Detail oriented with excellent organizational and project management skills
- Critical thinker who can anticipate team needs and take initiative
