Job Summary
A healthcare company needs applicants for an opening for a Remote Senior Genesys Contact Center System Analyst in Albuquerque.
Core Responsibilities Include:
- Formulating and defining system scope and objectives based on user needs
- Devising or modifying procedures to solve complex problems considering computer equipment capacity
- Preparing detailed specifications from which programs will be written
Applicants must meet the following qualifications:
- Ability to effectively interact with customers to understand their needs and explain data
- Microsoft Office
- Planning and coordinating organizational change
- Anticipating and addressing customer needs
- Demonstrated ability to communicate effectively in person and via telephone
- Written communication
