Remote Senior Healthcare Traffic Workforce Representative

Job Summary

A managed healthcare and insurance company has a current position open for a Remote Senior Healthcare Traffic Workforce Representative.

Individual must be able to fulfill the following responsibilities:

• Utilize call center tools to observe agents actual state compared to agents scheduled state
• Communicate to executive levels on current performance challenges and actions being taken
• Deliver training on Workforce management tools and reporting to all levels of leadership, and develop training material

Qualifications Include:

• High School Diploma / GED or
• 3+ years of work experience in any industry
• 2+ years of experience working in a call/contact center or in the customer service industry
• 2+ years of experience within a Workforce Management team – real-time monitoring and staffing/scheduling
• Ability to work independently or on team and ensure deadlines are met
• Ability to manage real-time inbound call traffic to help ensure that service levels are met