Remote Senior Help Desk Analyst

Job Summary

A company is looking for a part-time remote Senior Help Desk Analyst for Saturday and Sunday shifts from 8 AM to 8 PM.

Key Responsibilities

• Respond to technical assistance requests primarily via phone and email
• Diagnose, resolve, or escalate technical hardware and software issues as necessary
• Administer Microsoft 365 environments and manage Active Directory user accounts

Required Qualifications

• Minimum 7 years of technical phone support experience in a Windows/Microsoft Office environment
• Associate degree or equivalent technical school certification
• Experience with Microsoft 365, Exchange Online, OneDrive, and SharePoint
• Proficiency in Active Directory administration and systems administration
• Microsoft certification or actively pursuing certification is preferred