Job Summary
A financial services firm needs applicants for an opening for a Remote Senior Help Desk Specialist.
Core Responsibilities of this position include:
- Providing IT support for devices including PC workstations/laptops
- Supporting end-users in their use of applications & troubleshooting technical issues
- Evaluating and prioritizing customer support requests via workflow based on severity/time sensitivity of the situation
Position Requirements Include:
- Must have outstanding communication skills, both verbal and written
- Experience using ticketing system to manage and track incidents is required
- Dedicated home office space and hard-wired internet connection required
- Associate degree preferred
- Minimum of 2+ years of experience in a technical support environment
